SBI (Mauritius) Ltd

Rules and Regulations of Internet Banking


General Information:  

1.      The Internet Banking registration form(s) should be addressed and sent directly to the branch of SBI (Mauritius) Ltd  where the applicant(s) maintain his / her / their account(s).

2.      Separate registration is required in case the accounts are maintained at different branches. Separate registration is allowed for single and joint accounts at the option of the User.

3.      Normally the account holders can access his accounts through the OnlineSBIGlobal only after he / she acknowledges to the respective branch(es) the receipt of the User-id and Password sent to him / her.

4.      Each account holder in a joint account with "Either or Survivor" type mode of operation may register himself / herself as a USER of the Internet Banking facility.

5.      All other accounts not listed in the registration form will be available on the Internet Banking site for the purpose of enquiry only.  The customers may approach Branch for enabling transaction rights on such accounts any time.

6.      The Internet Banking service cannot be claimed as a right. The Bank may also convert the Service into a discretionary service anytime, if so warranted, after it has been made available to the USER.

Bank's Terms :

1.      All requests received from the USERS shall be logged and transmitted to the User's branch for their fulfillment. The requests become effective from the time these are recorded / registered at the respective branch. While registering the request, the USER shall be informed about the time normally taken by the Bank for fulfillment of such requests.

2.      The rules and regulations applicable to the banking transactions done in traditional way at the all the branches of SBI (Mauritius) Ltd will be applicable for the transactions done through the Internet Banking service.

3.      Disputes between the registered USER of this service and SBI (Mauritius) Ltd with regard to the transactions done through Internet Banking services will be subject to the jurisdiction of the competent Court at Mauritius (where the branch maintaining the relative account of the user is located) and will be governed by the Local Laws of the country in force from time to time.

4.      SBI (Mauritius) Ltd will take reasonable care to make use of the available technology for ensuring security and preventing unauthorised access to any of the services offered through the Internet Banking services.

5.      The Internet Banking service of SBI (Mauritius) Ltd is a VeriSign-certified secure site. It assures that during the session user is dealing with website of SBI (Mauritius) Ltd, the two-way communication is secured with 128-bit SSL encryption technology, which ensures the confidentiality of the data during transmission. The access-control methods designed on the site afford a high level of security to the transactions conducted through Internet Banking services.

6.     SBI (Mauritius) Ltd reserves the right to modify, change, add or cancel any of the services offered through Internet Banking Services or the Terms of Service listed in this Document without prior notice to the Users. The changes will be notified to the USERS / customers through a notification on the Site.

USER's Obligations :

1.      Password of the Userís choice must replace the Password given by the Bank at the time of FIRST log-in. This is Mandatory.

2.      The registered USER is free to choose a UserName and Password of his choice as per the guidelines on the site. However, he / she is advised to avoid choosing a password that is generic in nature, guessable / inferable from the personal data such as name, date of birth, address, telephone number, driving license / car number etc.

3.      The USER is welcome to access Internet Banking services of SBI (Mauritius) Ltd from anywhere anytime. However, as a matter of precaution and safety, he should avoid using PCs with public access.

4.      There is no way to retrieve the Password from the system. In case the USER forgets his / her Password, he/ she will have to approach the branch to reset the password.

5.      The USER must keep the UserName and Password strictly confidential and known only to himself / herself. It is a good practice to commit the password to memory rather than write it down somewhere. SBI (Mauritius) Ltd will not be responsible for any loss sustained by the USER due to breach of this condition.

6.      SBI (Mauritius) Ltd  presupposes that log-in using valid UserName and Password is a valid session initiated by none other than the USER to whom the said UserName and Password belongs.

7.      All transactions executed through a valid session as defined above will be construed to have been emanated from the registered USER and will be legally binding on him / her. The USER is cautioned against leaving the computer unattended during a valid session.

8.      Should the USER notice that any information relating to his / her account(s) is incorrect or discrepant the same should be immediately brought to the notice of the branch(es) by e-mail or letter.

9.  The USER will not attempt or permit others to attempt accessing Internet Banking services of SBI (Mauritius) Ltd through any unlawful means.